Privacy Policy

This Privacy Policy ("Policy") is issued by y9game ("the Platform", "we", "us", "our") and sets out the basis on which personal data collected from users of the y9game platform, accessible at https://y9game.cam, is processed, stored and protected.

y9game is an English-language online gaming and sports betting platform serving players in Pakistan and other permitted markets. In the course of providing its services, y9game collects and processes certain categories of personal data from registered users and, in some cases, from visitors to the Platform who have not yet registered an account.

This Policy applies to all personal data collected by y9game in connection with your use of the Platform — including through account registration, identity verification (KYC), deposits, withdrawals, game play, customer support interactions, and your use of cookies and similar tracking technologies on the site.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person ("data subject"), including but not limited to name, email address, date of birth, payment details and usage data.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, alteration and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this case, y9game.
• "Data Processor" means any third party that processes personal data on behalf of y9game under a data processing agreement.
• "Consent" means any freely given, specific, informed and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "KYC Data" means the identity and verification documents submitted by users in connection with the Know Your Customer verification process, including CNIC, passport scans, selfies and proof of address.
• "Cookies" means small text files placed on your device by the Platform to store information about your browsing preferences and session state.
• "Third-Party Service Provider" means any external company engaged by y9game to provide services in connection with the Platform, such as payment processors, identity verification providers and technical infrastructure partners.

y9game acts as the Data Controller with respect to personal data collected through the Platform. As Data Controller, y9game is responsible for determining the purposes for which personal data is collected and the means by which it is processed.

Where y9game engages Third-Party Service Providers to process data on its behalf — for example, KYC verification partners, payment processing providers or fraud detection services — those parties act as Data Processors and are bound by data processing agreements that restrict their use of personal data to the purposes for which it was shared.

y9game collects the following categories of personal data in connection with your use of the Platform:

y9game collects personal data through the following channels:

• Direct Provision: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support or updating your account settings;
• Automated Collection: Technical data collected automatically when you access the Platform, including via cookies, server logs and session tracking technologies;
• Third-Party Sources: Identity and fraud-screening data received from KYC verification partners and payment processors as part of the verification and compliance workflow;
• Responsible Gambling Tools: Data generated when you set limits, request self-exclusion or interact with any responsible gambling feature on the Platform.

y9game does not purchase personal data from data brokers or other commercial data sources. All data collected is either provided directly by you or generated through your use of the Platform.

y9game processes personal data for the following purposes, each supported by an identified legal basis:

y9game does not sell, rent or trade your personal data. We may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• KYC and Identity Verification Providers: Third-party services engaged to verify your identity, age and document authenticity as part of the KYC process. These providers act as Data Processors;
• Payment Processing Partners: Payment service providers that facilitate deposits and withdrawals. Payment provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar Pakistani payment rails for context only — their mention does not imply they are affiliated with or endorse gambling on this platform;
• Fraud Detection and AML Screening Services: External compliance and fraud screening providers used to detect suspicious activity and fulfil anti-money laundering obligations;
• Technology and Infrastructure Providers: Cloud hosting, database management and cybersecurity vendors that support the operation of the Platform, all bound by data processing agreements;
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order or regulatory direction, y9game may disclose personal data to relevant authorities. We will notify you of such disclosure where legally permitted to do so;
• Corporate Transactions: In the event of a merger, acquisition or sale of all or part of the y9game business, personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

y9game's servers and some of its Third-Party Service Providers may be located outside Pakistan. As a result, personal data collected from Pakistani users may be transferred to and processed in jurisdictions other than Pakistan.

Where personal data is transferred internationally, y9game implements appropriate safeguards to ensure that your data receives a level of protection consistent with applicable data protection standards. These safeguards include:

• Standard contractual clauses or equivalent data transfer mechanisms between y9game and its data processors in third countries;
• Binding corporate rules where applicable to intra-group transfers;
• Transfers to jurisdictions recognised as providing adequate levels of data protection under applicable frameworks.

y9game retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory and compliance obligations. The following general retention principles apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with standard AML and gaming record-keeping requirements;
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, to comply with anti-money laundering obligations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction;
• Customer Support Communications: Retained for three (3) years from the date of the communication, or longer where required in connection with an open dispute;
• Technical and Log Data: Retained for up to twelve (12) months in standard server logs, and for longer where retained for fraud investigation or security purposes;
• Marketing Preferences: Retained until you withdraw consent, and for a reasonable period thereafter to maintain a record of your preference.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for analytical purposes.

y9game uses cookies and similar tracking technologies to operate the Platform, enhance user experience and collect analytics data. By using the Platform, you consent to the placement of cookies in accordance with this section.

The Platform uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies, authentication tokens and security cookies. These cannot be disabled without impairing core functionality;
• Performance and Analytics Cookies: Used to understand how users interact with the Platform — for example, which pages are most visited and where users encounter errors. Data collected is aggregated and anonymous;
• Functional Cookies: Remember your preferences, such as language settings, and enable personalised features;
• Targeting and Marketing Cookies: Used where you have consented to receive marketing communications. These help us deliver relevant promotional information. You may opt out at any time.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Platform. Instruction guides for managing cookies are available in the help sections of all major browsers.

Subject to applicable law, you have the following rights in respect of your personal data held by y9game. To exercise any of these rights, please contact us at [email protected] (plain text — not a clickable link):

y9game is strictly an adults-only platform. Access to the Platform is prohibited for individuals under the age of 18 — or the higher minimum age required by the applicable operator/licence jurisdiction. We do not knowingly collect personal data from anyone under the eligible minimum age.

If y9game becomes aware that personal data has been collected from an individual below the minimum eligible age, we will take immediate steps to delete that data and permanently close the associated account. Any funds deposited by an underage user will be returned to the payment source where possible.

y9game implements a comprehensive range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including financial records and KYC documents;
• Access controls ensuring that personal data is only accessible to authorised y9game personnel and data processors on a need-to-know basis;
• Multi-factor authentication requirements for privileged system access;
• Regular security audits, penetration testing and vulnerability assessments;
• A dedicated incident response procedure for managing personal data breaches, including timely notification to affected users and relevant authorities where required by law.

While y9game takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for logging out of shared devices after each session. If you suspect unauthorised access to your account, please contact support immediately.

y9game reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or Platform functionality. When we do so, we will update the "Last Updated" date at the top of this Policy.

Where changes are material — meaning they substantially affect how we process your personal data or the rights available to you — we will provide advance notice via email to your registered address and/or via a prominent in-platform notification, and will afford you a reasonable period to review the changes before they take effect.

Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any updated Policy, you should cease using the Platform and contact us to arrange account closure.

For all privacy-related enquiries, data rights requests and concerns about how y9game processes your personal data, please contact us through the following channels:

• Email: [email protected] — please use the subject line "Privacy Request" for data rights enquiries. Plain text only — not a clickable link.
• Live Chat: Available 24/7 from the Platform dashboard. Mention "Privacy" or "Data Request" at the start of your chat to be routed to the appropriate team.
• Response Time: Privacy enquiries are typically acknowledged within 2 business days and resolved within 30 calendar days, or such extended period as permitted by applicable law.
• Language: Privacy support is provided in English. Urdu-language assistance is available on request.

You also have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction from which you access the Platform, if you believe your personal data has been processed unlawfully. The relevant authority will depend on your country of residence and the operator's regulatory jurisdiction.

For further information about your rights and obligations as a y9game user, please also review our Terms & Conditions and Responsible Gambling pages.